• How to change your appointment
• Attending on time
• Ambulance transport
• Minor problems and advice over the phone
• Mistakes or Appointments not sent
• Your first visit

It is important that you let the clinic know if you are unable to attend. This is important to reduce costs to the NHS, and reduce the time you will have to wait for an alternative appointment.
If you fail to attend your appointment without letting the clinic know, no further appointments will be sent. Your General Practitioner will have to refer you for a further appointment.

This may seem unfair when may be kept waiting yourself. We are trying to reduce waiting time, but in a busy department inevitably problems arise, such as emergencies, or phone calls about patients with urgent problems.

see EMERGENCIES

The first visit ambulance is booked by your GP if you ask him/her.
After that book the ambulance for the next visit on the way out.
If you forget, contact your GP once again.

If you have problems with your glaucoma drops or after laser for instance, ring sister/staff nurse: 378 2211.

If you think you should be given an appointment, and the clinic clerk cannot give you one, or you are unhappy with your appointment (or lack of one) discuss the situation with your GP, or ring or write to the appropriate consultant's secretary.