Part Two: The Classes Of Information That We Hold

11. COMPLAINTS

Good Hope NHS Trust aims to provide high quality services to all people who use them. Sometimes things do go wrong and people will want to complain and have that complaint investigated. As indicated in Class 8, the Trust has a Complaints Policy. This policy follows the processes prescribed by the NHS Complaints Procedure.

Details of our complaints procedure can be requested from the publication Scheme Co-ordinator.

If you want to make a complaint about Good Hope Hospital NHS Trust, please contact:

Chief Executive’s Office,
Good Hope Hospital NHS Trust,
Rectory Road,
Sutton Coldfield,
West Midlands, B75 7RR

Tel: 0121 378 2211

A report on complaints and appreciation is reported to the Trust Board quarterly.

Other sections

1. About the Good Hope Hospital NHS Trust
2. Who we are
3. Financial and Funding Information
4. Corporate Information
5. Aims, Targets and Achievements
6. Our Services
7. Reports and Independent Enquiries
8. Policies and Procedures
9. Public Involvement and Consultation
10. Regular Publications and Information for the Public
11. Complaints
12. Human Resources
13. Communications with the Press and Media Releases
14. Environmental Information
15. This Publication Scheme

Return to: The Classes Of Information | Part Three