Appointments at Good Hope |
How to change your appointment |
| Telephone 0121 424 9651 & 424 9529 9am-4pm. Have your patient number ready. Please ring
back if there is no reply.
It is important
that you let the clinic know if you are unable to attend. This is important
to reduce costs to the NHS, and reduce the time you will have to wait
for an alternative appointment. |
Attending on time and waiting in the department to see a member of the ophthalmic team |
| It is important to try to attend on time. If you are late,
it may hold other patients up.
This may seem unfair when may be kept waiting yourself. We are trying to reduce waiting time, but in a busy department inevitably problems arise, such as emergencies, or phone calls about patients with urgent problems. |
EMERGENCIES (patients) |
| see EMERGENCIES |
Ambulance transport |
The first visit ambulance is booked by your GP if you ask him/her. |
Minor problems needing advice over the phone |
| If you have problems with your glaucoma drops or after laser for instance, ring sister/staff nurse: 424 7664 |
Mistakes & Appointments not sent |
| If a doctor (or whoever) said an appointment would be sent,
but it hasn't been, ring the department: 0121 424 9651 & 424 9529 9am-4pm.
Ring back if there is no reply.
If you think you should be given an appointment, and the clinic clerk cannot give you one, or you are unhappy with your appointment (or lack of one) discuss the situation with your GP, or ring or write to the appropriate consultant's secretary. |
| The address of this site ('org' changing to 'nhs') is changing from http://www.goodhope.org.uk/departments/eyedept/ to http://www.goodhope.nhs.uk/departments/eyedept/ |
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